bat9's Privacy Policy

1 Introduction & Scope of Policy

bat9 is a trusted online betting and casino platform serving users in Bangladesh. We treat our users' privacy as our top priority. This privacy policy explains how bat9 ("we", "our", or "platform") collects, processes, stores, and protects your personal information.

This policy applies to the bat9 website, mobile platform, and all services we provide. By opening an account on bat9 or using any of our services, you are considered to have accepted the terms of this privacy policy.

2 Types of Information Collected

bat9 may collect the following types of information from you:

2.1 Identity Information

• Full name and date of birth
• National ID or passport number (for verification purposes)
• Email address
• Mobile number
• Residential address

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay mobile wallet numbers
• Transaction history — records of deposits and withdrawals
• Account balance and bonus information

2.3 Platform Usage Information

• Betting and gaming history
• Login times and session data
• Preferred game categories and activity
• Device type, operating system, and browser information
• IP address and approximate geographic location

2.4 Communication Information

• Messages and requests submitted via live chat
• Messages sent by email
• Records of contact with the customer service team

3 How Information Is Collected

bat9 collects your information in several ways:

3.1 Information You Provide Directly

You provide information directly to us when you register on bat9, log in to your account, complete a deposit or withdrawal, or contact our support team. This information is essential for managing your account and delivering our services.

3.2 Automatically Collected Information

When you use the bat9 platform, certain information is collected automatically. This includes information gathered through cookies, log files, and similar technologies — which help improve your browsing experience.

3.3 Information Received from Third Parties

We may use trusted third-party services for identity verification and fraud prevention purposes. Information received in this context is used solely to confirm your identity.

4 Purpose of Using Information

bat9 uses the information collected from you for the following purposes:

• Account management: Creating, maintaining, and securing your account.
• Service delivery: Managing all core services including betting, gaming, and processing deposits and withdrawals.
• Identity verification: Verifying your identity and age to ensure responsible gaming and prevent fraud.
• Customer support: Resolving your complaints and questions, and providing assistance.
• Communication: Sending important account updates, security notices, and service-related information.
• Fraud prevention: Detecting unusual activity and ensuring the security of the platform.
• Responsible gaming: Identifying problematic gaming behaviour and providing necessary support.
• Platform improvement: Analysing data to improve your experience.

5 Sharing Information with Third Parties

bat9 may share your information with third parties in specific circumstances. Details are described below:

5.1 Service Provider Partners

We work with trusted service providers for payment processing (such as bKash, Nagad, Rocket, Upay), technical infrastructure, and customer service. These partners are given access only to the information necessary to deliver their designated services and are required to comply with our privacy standards.

5.2 Game Software Providers

Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, Ezugi, and other game providers are given access to the minimum information needed to operate their games. This information is used solely to ensure gaming services function properly.

5.3 Legal Obligations

We may disclose your information to fulfil valid requests from legal authorities, court orders, or regulatory requirements. In such cases, we will provide only the information required within the bounds of legal necessity.

5.4 Fraud Prevention

If serious fraud or criminal activity is detected, we may share information with the relevant authorities. This is done to protect the interests of all users on the platform.

Outside the circumstances described above, bat9 does not transfer any of your personal information to third parties.

6 Cookies & Tracking Technologies

bat9 uses cookies and similar technologies to improve your browsing experience.

6.1 Types of Cookies

• Essential cookies: These are necessary for core platform functions — such as maintaining login sessions and ensuring security.
• Functional cookies: Used to remember your preferences, such as language selection and personalised settings.
• Analytics cookies: Collect gaming patterns and usage statistics to improve platform services.

6.2 Cookie Controls

You can manage cookies by changing your browser settings. Please note, however, that disabling certain essential cookies may cause some important bat9 features to not work properly.

7 Data Retention & Security

7.1 Security Measures

bat9 uses industry-standard security measures to keep your personal information safe:

• SSL encryption: All data exchanged between our platform and your device is transmitted through encrypted channels.
• Secure server infrastructure: Your information is stored on secure servers and protected from unauthorised access.
• Access controls: Only authorised staff may access your information, and only when there is a legitimate reason to do so.
• Regular security reviews: Our systems undergo regular security testing and updates.

7.2 Data Retention Period

bat9 retains your information for as long as your account remains active or as needed to provide services. Even after an account is closed, some information may be retained for a defined period due to legal obligations, dispute resolution, and fraud prevention needs.

7.3 Response to a Data Breach

Should a data security breach occur, bat9 will act promptly and notify affected users in a timely manner. We will investigate the incident and take the necessary steps to prevent similar incidents in the future.

8 Your Rights

As a bat9 user, you have the following rights:

8.1 Right to Access Information

You may request from us at any time to know what information we have collected about you. We will provide that information to you within a reasonable timeframe.

8.2 Right to Correct Information

If any information we hold about you is incorrect, you may request that it be corrected. Ensuring accurate information is important for both of us.

8.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or ongoing disputes.

8.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted.

8.5 Right to Opt Out of Marketing Communications

If you do not wish to receive marketing or promotional communications, you can let our support team know at any time.

9 Protection of Minors

bat9 strictly does not provide services to persons under 21 years of age. We maintain age verification measures in the registration process and do not collect any information from minors.

If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information. bat9 is for persons aged 21 and above only.

10 Policy Changes

bat9 may update this privacy policy from time to time. If significant changes are made to the policy, we will notify you via the email address registered to your account or through a notice on the platform.

If you continue to use bat9 after changes have been made, you will be considered to have accepted the updated policy. We therefore recommend visiting this page periodically.

The latest version of this policy will always be available at bat9.lat/privacy-policy.

11 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live chat: 24 hours a day, 7 days a week — support available in Bengali and English

Our support team is committed to resolving any privacy-related concerns you may have. We provide assistance in both Bengali and English.